Privacy Policy

Last Updated: November 02, 2024

Welcome to Smart Telecom ("we", "our", or "us").
We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, make an inquiry, or conduct business with us.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal data when you communicate with us or submit forms on our website, including:

• Full name

• Email address

• Phone number

• Company name

• Billing and shipping details

• Any information you voluntarily provide through our contact forms

1.2 Technical & Usage Data

When you browse our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages visited and time spent

• Cookies and tracking data

1.3 Business Information

For wholesale orders and partnerships, we may collect additional data such as:

• VAT or business registration numbers

• Purchase and transaction history

• Preferred products or order volumes

2. How We Use Your Information

We use collected information to:

• Provide and improve our services

• Process wholesale orders and inquiries

• Communicate with you regarding quotes, shipments, or requests

• Customize user experience on our website

• Maintain security and prevent fraud

• Comply with legal obligations

We do not sell, trade, or rent your personal information to any third parties.

3. Cookies and Tracking Technologies

Our website may use cookies to:

• Improve site performance

• Analyze website traffic

• Store user preferences

• Enhance overall user experience

You can disable cookies in your browser settings, though some features may not function correctly.

4. How We Protect Your Data

We implement appropriate technical and organizational measures to secure your information, including:

• Encrypted communication (SSL)

• Restricted access to personal data

• Secure server infrastructure

• Regular system monitoring and updates

However, no method of electronic transmission is 100% secure; we cannot guarantee absolute security.

5. Sharing Your Information

We may share your data with:

5.1 Service Providers

Trusted third-party companies that help us with shipping, payment processing, website hosting, or business operations.

5.2 Legal or Regulatory Authorities

Only when required by law, court order, or to protect our rights.

We do not share your information for marketing purposes with external companies.

6. Data Retention

We retain your data only for as long as necessary to:

• Fulfill the purposes outlined in this policy

• Comply with applicable laws

• Resolve disputes or enforce agreements

When data is no longer required, it is securely deleted.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information

• Request corrections or updates

• Request deletion of your data

• Object to certain types of processing

• Withdraw consent at any time

To exercise any of these rights, contact us at:
info@smtefzco.com

8. External Links

Our website may contain links to third-party sites.
We are not responsible for the content or privacy practices of these external websites.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Any changes will be posted on this page with an updated effective date.

We encourage you to review this page regularly to stay informed about how your data is handled.

11. Contact Us

If you have any questions regarding this Privacy Policy or how your information is used, you can contact us at:

Smart Telecom
Dubai, United Arab Emirates
Email: info@smtefzco.com
Website: smtefzco.com